In this chapter theres discussion about communication competence. Communication competence is a reflection of good listening skills entailing nodding of the head to indicate following along, or similiar non-verbal means of communication, as well as verbal signals such as immediate feedback, "oh", "uh", "huh" etc to indicate that you are following along. These tend to indicate that the person is following along in the discussion, are interested or act as a means to clarify a topic.
I believe communication competence is important because it shows you are interested in what the person is talking about. This also helps keep you attentive to what the person is saying thus allowing for you to listen to the person. Now, of course there is the possibility of a person learning to nodd in agreement, or say oh and appear to be following along, but isn't. But of course we should always give the benefit of the doubt.
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2 comments:
I really liked how you began your blog with the definition on communication competence. I had written about the same subject because when I read the section and learned about the “oh” “uh” and “huh” I had previously thought that those were ways of being able to tell the person your talking to want listening. I believed that people use these words when they are not listening because it is something that I tend to do. By reading this section I have learned that these are words that are used to shoe that the listener is actually following along with what you are saying.
I also really liked this chapter because I too also thought that "oh" "uh" an "huh" were effective listening words, but then again I know I use them a lot when I am not listening expecially when I am on the phone. This seems to work well becuase the other person is not able to see you there for if you throw in a few "huh" in; then they think that you really are listening to them. I know it is horrible, but I do it.
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